Payment Policy
Coin packages
MOHO coins are a virtual in-app currency sold in packages (Silver, Gold, Diamond). Payments are made manually via bKash to the number shown in the Coin Store. After you submit your transaction reference, an admin verifies the payment before coins are credited. Coins are credited exactly once per verified payment.
Spending coins
Purchased and deposited coins can be spent inside MOHO on virtual gifts and coin transfers to other members (minimum 100 coins per transfer). Coins cannot be converted between balance types.
Withdrawals
Only eligible settled Earning Coins can fund withdrawals. Enter a whole Coin quantity from 5,000 to 1,000,000 Coins. The payout conversion is 10 Coins = ৳1 (1 Coin = ৳0.10), with a minimum gross amount of ৳500. A 10% charge is deducted from the gross BDT amount: 5,000 Coins → ৳500 gross − ৳50 charge = ৳450 payable. The requested Earning Coins are reserved after validation; rejected requests release the full reservation exactly once to Earning. Deposit, Purchased, Reward and Ads Coins are never withdrawable or convertible into Earning. Admin review requires a recorded reason, and approved payouts are paid manually in BDT through bKash, not credited as Coins. Historical requests retain their original terms and amounts.
Eligible gift-sale payouts
Only eligible received Purchased-funded gifts with verified payment provenance can be sold. Enter a whole quantity from 5,000 to 1,000,000 eligible Gift Coins, drawn from one or more eligible received gifts; part of an eligible gift’s value may be reserved. No single gift needs to meet the minimum on its own. The payout conversion is 10 Gift Coins = ৳1 BDT, with a minimum total gross amount of ৳500. A 10% charge is deducted from the gross BDT amount: 5,000 Gift Coins → ৳500 gross − ৳50 charge = ৳450 payable. Requests reserve eligible gift inventory, never Earning or Deposit. Admin review requires a recorded reason, and approved payouts are paid manually in BDT through bKash, not credited as Earning Coins. Rejection releases the reserved gift inventory exactly once. Reward/Ads-funded and historically wallet-credited gifts are ineligible; historical sales retain their original terms and amounts.
No Refund Policy
- All completed Coin purchases are generally final and non-refundable.
- Used Coins are not refundable.
- Promotional Coins, Reward Coins and Ads Reward Coins have no cash refund value.
- Virtual Gifts are generally non-refundable after successful delivery.
- Duplicate payments, failed transactions and successful payments with missing Coins must be investigated by MOHO Support.
- Refunds must be provided wherever required by applicable law.
- MOHO may review verified payment errors and authorize appropriate corrections or refunds.
- Submitting a refund request does not guarantee approval. Each request is reviewed on its circumstances, subject to applicable law and payment provider rules.
This policy does not override payment provider rules or limit refunds required by applicable law. Legally required refunds must not be automatically rejected.
For payment issues or refund requests, contact MOHO Support at adminmoho@gmail.com or contact support. Include your payment reference and describe the issue; never share your PIN or password.
No earnings guarantee
MOHO does not guarantee any income. Earnings depend on genuine member interactions such as received gifts.